TIGTA: IRS Can’t Demonstrate Tax Chatbots Are Reliable—Risk for Feds With Retirement Tax Questions

A TIGTA audit found the IRS cannot show its tax chatbots provide accurate, reliable answers, which could mislead users. Federal employees with complex retirement-related tax issues (e.g., FERS/CSRS annuities, rollovers, survivor benefits) are cautioned not to rely solely on chatbot guidance and to use official IRS resources or professional advice.